Billing
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Billing is where an owner arranges the subscription: the plan and its price, paying monthly or yearly, the billing details your invoices are addressed to, your invoices, cancelling, and which version of the data processing agreement you accepted.
Why this protects your organisation
Paying for a tool is a business matter, but it touches security too: whoever controls billing controls whether the workspace keeps running. That is why only owners see this screen. Keeping the billing details and the data processing agreement in one place also helps when your own auditor asks how you arranged the processing of your data with Trustbird.
Steps
- Open Billing in the Workspace group.
- Fill in the Billing details and save them. The pay buttons only work once they are saved.
- Under Payment, choose to pay monthly or yearly. You are taken to the payment page.
- After the first payment, each renewal is charged automatically with the same payment method.
- Download your invoices under Invoices whenever you need them.
Plan
The Plan section shows the company size your price is based on, the price per month, the price per year paid in advance, and your standards. A yearly contract costs ten months. For organisations above 250 employees the price is on request: it is agreed in a conversation before there is anything to pay here. Prices exclude VAT; VAT is added to the charge and shown on the invoice.
If your subscription holds a Founding 100 spot, a separate section shows its discount schedule per contract year. That discount applies to a yearly contract only. Switching to monthly payment ends the deal for good.
Trial
A new workspace can be used for 14 days without payment details. After the trial, the workspace is closed until an owner chooses a subscription, but the data can still be exported. Nothing converts to a paid subscription on its own.
Cancelling
An owner cancels with Cancel subscription. Before you confirm, the screen shows the date on which the agreement ends. Until that date you can use Withdraw cancellation. After the end date the workspace is view and export only for 30 days.
Invoices and agreement
Every completed payment gets an invoice you can download here, including invoices for an onboarding package. Credit from referrals is settled against your next payment. The Data processing agreement section shows which version your workspace accepted, by whom and when, and whether a newer version is now in effect.
If it does not work
I cannot find Billing
Only an owner of the workspace sees this screen. Ask an owner to handle the payment, or to make you owner on Members.
The pay buttons do not work
Save the Billing details first. Company name, Address, Postal code, City, Country and Invoice email are required.
My VAT number is refused
The VAT number has to match the chosen country and starts with the country code, for example NL123456789B01. The field is optional, so leave it empty if you do not have one.
A payment failed or the bank reversed it
Your workspace stays open. The screen shows what is still due and offers a new button to pay it.
Screens this is about
- Billing